Skip to main content
Your Campsite workspace lives at a unique address tied to your organisation - everything you need, from broadcasts to payroll, is behind a single sign-in. This page walks you through signing in, recovering access, strengthening your account security, and understanding what different account states mean.

​
Sign in to your workspace

Open your organisation’s Campsite workspace in a browser. Your workspace URL follows the pattern {org}.camp-site.co.uk/login, where {org} is your organisation’s slug (for example, campsite-qa-lab.camp-site.co.uk/login). If you are unsure of your workspace URL, ask your admin or check your invitation email.
1

Go to your login page

Navigate to {org}.camp-site.co.uk/login in your browser.
2

Enter your email address

Type the email address associated with your Campsite account.
3

Enter your password

Type your password, then select Sign in.
4

Complete any additional verification

If your account uses multi-factor authentication, Campsite may ask for a verification code after you enter your password or before you open a sensitive area such as billing, payroll, or reports. The MFA screen shows the full email address the code was sent to. If you need to switch accounts instead, choose Use a different account, or select the Campsite logo. Both sign you out and return you to the Campsite home page.
Keep the email address on your Campsite account up to date. Password reset links, important notifications, and account verification messages are all sent to that address. You can update your email in Settings → Profile.
Mobile app users can sign in with email and password, Sign in with Apple, Sign in with Google, or Sign in with Microsoft. New accounts created on mobile still need a mobile number before Apple, Google, or Microsoft sign-in. Existing members who only sign in skip that extra wizard.
On the mobile app, Sign in with Apple can use Apple’s Hide My Email option. In that case your Campsite account email looks like …@privaterelay.appleid.com, and MFA codes are forwarded to the inbox linked to your Apple ID. Prefer Share My Email when creating the account if you want codes to go straight to your usual work address. If you are stuck on the MFA screen, choose Use a different account to sign out and try again.

​
Reset a forgotten password

If you cannot remember your password, Campsite can send you a reset link by email.
1

Open the login page

Go to {org}.camp-site.co.uk/login.
2

Select 'Forgot password'

Click the Forgot password? link beneath the sign-in form.
3

Enter your email address

Type the email address registered to your account and submit the form.
4

Check your inbox

Open the reset email from Campsite. The link is time-limited, so use it promptly.
5

Set a new password

Follow the link to the password-reset page, enter a new password, confirm it, and save.
If the email does not arrive within a few minutes, check your spam or junk folder. Make sure you are looking in the inbox for the email address registered to your account.

​
Enable multi-factor authentication

Multi-factor authentication (MFA) adds a second layer of protection by requiring a one-time code in addition to your password for sensitive access.
1

Open Settings

Select your avatar or name in the top-right corner, then choose Settings.
2

Go to Security

Navigate to the Security section within your settings.
3

Enable MFA

Open Settings → Security and turn on email multi-factor authentication. Campsite sends a one-time code to the email address on your account.
4

Keep access to that inbox

MFA codes go to your Campsite account email, including Apple Hide My Email addresses if you created the account that way. Keep that inbox reachable, or ask an admin to update your email.
Once MFA is active, Campsite will ask for a verification code when you sign in to protected areas and when you open especially sensitive screens or actions. If you choose Remember this device, that verification can stay trusted for up to 30 days in the same browser.

​
Re-authentication for sensitive actions

Some actions in Campsite - such as viewing bank details or accessing payroll information - require you to confirm your identity by re-entering your password before proceeding. This is a deliberate security step, not an error. Enter your current password in the prompt and select Confirm to continue.

​
Account states

Campsite uses several account states that affect whether you can sign in or access the full workspace.

Pending approval

Your account has been created but is waiting for an admin to approve it. You may have limited access until approval is granted. Contact your manager or admin if approval is taking longer than expected.

Email verification needed

You need to verify your email address before you can access the workspace. Check your inbox for a verification email from Campsite and follow the link inside it.

Inactive account

Your account has been deactivated. Contact your admin to have your access reinstated.

Organisation locked or suspended

Access to the entire workspace has been restricted. Contact your Super Admin for more information - this is an organisation-level action, not specific to your account.
If you are locked out of your account and cannot use the password reset flow - for example, because you no longer have access to your registered email address - contact your organisation’s admin directly. They can update your email address or reinstate your access. If your entire organisation’s workspace is locked or suspended, your Super Admin is the right point of contact.