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In the workspace

  • Scout answers product how-tos from the bottom-right mascot or the command menu (Cmd+K / Ctrl+K). Ask things like “How do I create a budget cycle?” or “How do I invite a member?”
  • Product guides are the Campsite help centre published from these docs. Open /docs on your workspace host, or the public docs site, for the same guides Scout uses.
  • Help & support in the sidebar opens /help for tickets, feature requests, and email.
For organisation policy or handbook questions, use Ask Scout on Resources. For regulatory update questions, use Ask Scout on a Compliance update.

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Support routes

Use the route that matches what you need:
  • Product guides and Scout: setup steps, where a feature lives, and how a workflow works
  • Support ticket: something broken, confusing, or blocked in the product
  • Feature request: product ideas, workflow gaps, and roadmap feedback
  • Email support: account access, billing questions, or anything that needs direct follow-up

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From emails

Transactional emails such as password reset, verification, and account security emails link to the public help page at /help.

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Feature requests panel

The help page places Feature requests in the right-hand panel with voting guidance and a direct link to the Campsite feedback board. Use Support ticket on the left column when something is broken or blocked.