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Scout is Campsite’s built-in AI assistant, and it works differently from general-purpose AI tools: Scout only knows what your organisation has uploaded to the resource library. It doesn’t pull information from the internet, doesn’t make things up, and won’t give you an answer based on someone else’s policies. Every response Scout gives is grounded in your own documents and comes with a citation so you can see exactly where the answer came from.

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How to access Scout

You can reach Scout from two places in Campsite:

Resources section

Open /resources in your sidebar and look for the Scout chat interface. From here you can ask questions across your entire resource library.

Individual document chat

Open any resource in the library and start a chat from within that document to ask questions specifically about its content.
Scout is also available as a live demo on the Campsite marketing landing page, where prospective customers can try it with sample documents.

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Asking Scout questions

Scout works best when you ask it natural-language questions about your organisation’s policies and procedures. You don’t need to know which document contains the answer — Scout searches across your entire library and surfaces the most relevant information. Here are some examples of questions you can ask:
  • “What is the annual leave policy?”
  • “How do I report an absence?”
  • “What are the interview expense reimbursement rules?”
  • “How much notice do I need to give to resign?”
  • “What is the disciplinary procedure for a first offence?”
1

Open the Scout chat interface

Navigate to /resources and open the Scout chat panel, or open a specific document and use the document-level chat.
2

Type your question

Ask your question in plain English. You don’t need to use specific keywords or know the exact document name.
3

Review the answer and citation

Scout returns an answer with a citation showing which document — and which section — it drew from. Click the citation to open the source document directly.
4

Ask follow-up questions

You can continue the conversation to dig deeper. Scout maintains context within a chat session, so follow-up questions build on previous ones.

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Document-level chat

When you open a specific resource in the library — say, your HR handbook — you can start a chat scoped to that document. This is useful when you know which policy you’re reading but want to quickly find a specific section or ask a clarifying question about its content without reading the whole document end to end.
Document-level chat is ideal for long, complex documents like employment contracts, compliance policies, or multi-section handbooks where finding a specific clause manually would take time.

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What Scout can and can’t do

Scout is powerful, but it’s only as good as what you’ve uploaded. Understanding its boundaries helps you get the most from it.
Scout can doScout cannot do
Answer questions based on uploaded documentsAccess the internet or external sources
Cite the exact document and section usedAnswer questions about documents not in the library
Handle follow-up questions in a conversationMake decisions or take actions on your behalf
Search across multiple documents at onceGuarantee 100% accuracy on complex legal questions
Scout’s answers are guidance only. While Scout is accurate when your documents are clear, always refer to the original policy document for definitive information — especially for HR, legal, or compliance matters. If in doubt, consult a qualified adviser.

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Getting the most out of Scout

Upload your key policy documents to the resource library to unlock Scout’s full potential. Start with your HR handbook, annual leave policy, absence reporting procedure, disciplinary policy, and any compliance or GDPR documentation. The more comprehensive your library, the more confidently Scout can answer staff questions.
Scout reduces the volume of repetitive policy questions your HR and management teams field day-to-day. Once your core documents are uploaded, staff can self-serve answers at any time — on web or mobile — without waiting for a response from HR.