Scout AI

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How to access Scout

You can reach Scout from two places in Campsite: the Resource Library (/resources) chat panel for library-wide questions, or document-level chat when you open a specific file. Scout is also available as a live demo on the Campsite marketing landing page. Organisation managers control who can use Scout under Admin → Roles & permissions → Scout access. Policies include all staff, operations teams, HR and People, line managers, or a selected allowlist. Scout usage is tracked per organisation each calendar month. Plan defaults are approximately 200 answers on Launch, 1,000 on Growth, 2,000 on Scale, and 10,000 on Enterprise. Organisation managers see live usage on the same Scout access page, receive in-app and email alerts as limits approach, and Scout pauses new requests when a hard monthly limit is reached. If Scout is hidden for you, your organisation has restricted access. Ask an organisation manager to review the Scout access policy or add you to the allowlist.

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Asking Scout questions

Scout works best when you ask it natural-language questions about your organisation’s policies and procedures. You don’t need to know which document contains the answer - Scout searches across your entire library and surfaces the most relevant information. Here are some examples of questions you can ask: “What is the annual leave policy?” “How do I report an absence?” “What are the interview expense reimbursement rules?” “How much notice do I need to give to resign?” “What is the disciplinary procedure for a first offence?” Open the Scout chat interface Navigate to /resources and open the Scout chat panel, or open a specific document and use the document-level chat. Type your question Ask your question in plain English. You don’t need to use specific keywords or know the exact document name. Review the answer and citation Scout returns an answer with a citation showing which document - and which section - it drew from. Click the citation to open the source document directly. Ask follow-up questions You can continue the conversation to dig deeper. Scout maintains context within a chat session, so follow-up questions build on previous ones. Your thread is kept for the current browser tab until you clear it or close the tab.

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Document-level chat

When you open a specific resource in the library - say, your HR handbook - you can start a chat scoped to that document. This is useful when you know which policy you’re reading but want to quickly find a specific section or ask a clarifying question about its content without reading the whole document end to end. Document-level chat is ideal for long, complex documents like employment contracts, compliance policies, or multi-section handbooks where finding a specific clause manually would take time.

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What Scout can and can’t do

Scout is powerful, but it’s only as good as what you’ve uploaded. Understanding its boundaries helps you get the most from it. Scout can do Scout cannot do Answer questions based on uploaded documents Access the internet or external sources Cite the exact document and section used Answer questions about documents not in the library Handle follow-up questions in a conversation Make decisions or take actions on your behalf Search across multiple documents at once Guarantee 100% accuracy on complex legal questions Scout’s answers are guidance only . While Scout is accurate when your documents are clear, always refer to the original policy document for definitive information - especially for HR, legal, or compliance matters. If in doubt, consult a qualified adviser.

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Getting the most out of Scout

Upload your key policy documents to the resource library to unlock Scout’s full potential. Start with your HR handbook , annual leave policy , absence reporting procedure , disciplinary policy , and any compliance or GDPR documentation . The more comprehensive your library, the more confidently Scout can answer staff questions. Scout reduces the volume of repetitive policy questions your HR and management teams field day-to-day. Once your core documents are uploaded, staff can self-serve answers at any time - on web or mobile - without waiting for a response from HR.