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Overview

Missed shifts helps people teams follow up when someone was scheduled but did not clock in, and there is no approved leave or sickness for that day. Open Missed shifts (/hr/missed-shifts).

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Detect

Use Detect to scan the last 14 days for past shifts that:
  • Ended already
  • Were confirmed, pending accept, or completed
  • Have no attendance punch linked to the shift (or in the usual clock window)
  • Have no approved leave and no active sickness covering the shift day
Matching shifts appear as open rows in the queue.

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Org policy

HR can set the resolve policy on the queue:
  • Soft prompt – a reason is optional when resolving
  • Require reason – a reason is required before the row can be resolved

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Resolve

Open Resolve on a row, add an outcome note when needed, and save. The person link opens their employee record; use rota if you need the schedule context. This queue does not run disciplinary workflows. It only surfaces gaps and stores who resolved them and why.